At Aarna Jewels, we are committed to ensuring your complete satisfaction with every purchase. Our Refund and Returns Policy is designed to provide you with a seamless and hassle-free experience. Please read the following guidelines carefully to understand our return, refund, and exchange processes.
How to Initiate a Return or Exchange
To initiate a product return or exchange, follow these simple steps:
- Contact our customer care team at care@aarnajew.com to request a return or exchange.
- Ensure the product meets our return criteria (listed below).
- Pack the item securely in its original packaging, including the invoice, tags, and all accessories.
- Ship the product back to our warehouse or schedule a pickup (if applicable).
Return Period
We offer a 30-day return policy for all unused and unworn items, no questions asked. However, please note the following exceptions:
- Non-Returnable Items: Personalized jewelry, perfumes, candles, coins, utensils, and God idols are not eligible for return unless they are defective or spurious.
- Third-Party Purchases: If you purchased an Aarna Jewels product from a source other than the Aarna Jewels Website, App, or Exclusive Stores, the return policies of that source will apply.
- Shipping Charges: Any shipping charges paid at the time of placing the order are non-refundable in case of returns.
Refund Policy
Once you initiate a return, we will process your refund after the returned product is received and inspected at our warehouse. Refunds will be issued to the original payment method used during the purchase.
Replacement & Exchange
If you prefer a replacement or exchange, you can request one under the same conditions as returns. Please note:
- Replacement orders will be shipped only after the initial return has been picked up or delivered (in the case of Gold items).
- Ensure the product meets all return criteria to be eligible for an exchange.
Criteria for Return
To be eligible for a return, the product must meet the following conditions:
- The item should be unused and unworn.
- The original packaging, including the invoice, tags, and accessories, must be intact. Items without tags will not be accepted.
- The product’s surface should be free from scratches, deformities, or damage.
- Jewelry must be in its original condition.
- We reserve the right to decline returns if items are damaged, soiled, or do not meet the above criteria.
When Will Refunds Be Issued?
Refunds will be processed in the following cases:
- Genuine quality issues with the product.
- Packages lost during transit.
- Incorrect item shipped.
Contact Us
For further clarification or assistance, feel free to reach out to our customer care team at care@aarnajew.com. At Aarna Jewels, your satisfaction is our priority, and we are here to ensure a seamless shopping experience.